Troubleshoot: GoDaddy Mobile App

If something isn't working quite right with your GoDaddy app, try these troubleshooting tips:

  • If the app is frozen or stopped working, force stop the app and re-open it.
  • If the app won’t open, try uninstalling the app and then reinstalling it.
  • Double check your mobile device’s OS version: The app requires iOS version 10.3 or higher or Android version 5.0 (Lollipop) or higher.

To browse Help content for your GoDaddy products:

  • In the iOS app, in the lower right corner tap the three-dot icon three-dot icon and then tap Help.
  • In the Android app, in the upper left corner tap the three-line icon Plus Sign Button and then tap Help.

Contact Support

If you've tried our troubleshooting tips and are still having problems, please contact our 24/7 support team and be sure to share the following information:

  • Device, OS platform, and GoDaddy app version. For example: "iPhone 6, iOS 11, app version 1.0," or "Pixel 1, Android 8, app version 1.0"
  • Steps to reproduce the problem

Note: Our support teams will not be able to assist with customizing phone settings or application preferences.

App Requirements

  • Smartphones only; not supported by tablets on any platform.
  • iPhone: iOS version 10.3 and higher.
  • Android: Version 5.0 (Lollipop) and higher.
  • US (English only). Ensure your device is set to the correct region and language.

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